Our Services

Located at the site of the Kaiser Permanente Santa Clara Medical Center, JW House provides a warm, comfortable home away from home for families in medical crisis.

JW House has a two-fold purpose. We provide a beautiful, peaceful place where families and individuals can take a break during daytime to relax and revitalize. We also offer luxurious overnight accommodations for up to four families.

Overnight Guests:

Families are referred to JW House by hospital social workers based on geographical distance from hospital, financial need, hardship status and/or gravity of the injury or illness. Families can stay up to five nights. If necessary, renewals for stays are based upon need and availability. We offer low cost accommodations for families to be steps away from their loved ones receiving treatment in the hospital. The house has four individual apartments (two studios and two one-bedroom suites), each with a kitchenette and full bath. We can sleep up to 18 people at the house per night.

All families can use the large common area which includes a living room with fireplace, play room, dining room, laundry room and large kitchen. The kitchen is stocked with free snacks and basic ingredients to prepare a meal. The house is surrounded by simple garden areas and each apartment unit has its own semi-private patio.

People in an outpatient program at the hospital, or in need of lodging the night before their surgery can also stay at JW House.

Day Guests:

Families and individuals from local hospitals are welcome to visit during the day and spend rejuvenating time at JW House. Day use is available at no charge Monday through Friday from 9:30 a.m. to 7:00 p.m. and Saturday and Sunday from 10:00 a.m. to 2:00 p.m.

• We offer the following amenities and services:

• Day room to rest or utilize for quiet reflection
• Shower
• Living room with fireplace to read or relax
• Family room with big screen TV, games, books, and puzzles
• Laundry room and supplies
• Fully equipped and stocked kitchen to enjoy a snack or prepare a meal
• Dining room to enjoy a relaxing meal with family and other house guests

	Recently we had the opportunity to stay at JW House as daytime visitors while our son was in the NICU. We appreciated the warm welcome, home environment hospitality, and smiles we received from all those at JW house. It made our experience a lot less stressful.
- JW House Guest

Prospective Guests:

Overnight guests need to be referred by hospital social workers. If you are interested in staying at JW House, please review our rules. For more information, please contact us at guestinfo@jwhouse.org or (408) 246-2224.

Prospective Hospitals:

If you would like to refer families of your patients to JW House, please contact us at referralinfo@jwhouse.org or (408) 246-2224 for more information.

Family Stories